{"id":1325,"date":"2012-06-12T12:21:39","date_gmt":"2012-06-12T16:21:39","guid":{"rendered":"http:\/\/www.mrpwebmedia.com\/blog\/?p=1325"},"modified":"2014-01-28T13:11:12","modified_gmt":"2014-01-28T18:11:12","slug":"converting-voyeurs-into-customers-use-their-brains-and-yours","status":"publish","type":"post","link":"https:\/\/www.mrpwebmedia.com\/blog\/converting-voyeurs-into-customers-use-their-brains-and-yours\/","title":{"rendered":"Converting Voyeurs Into Customers: Use Their Brains and Yours"},"content":{"rendered":"<p>Did your grade school teacher ever tell you to \u201cpay attention\u201d, or your mother tell you to \u201cuse your brain\u201d? When you think about it, both statements were pretty good advice, and not surprisingly the two are closely related. You see, your brain can really only process information serially, one thing at a time, and the more tasks you ask it to do simultaneously, the less efficient it becomes.<\/p>\n<p><!--more-->It\u2019s something the neurobiologists call \u201cattentional spotlight.\u201d John Medina, scientist, professor and author of <a href=\"http:\/\/www.amazon.com\/gp\/product\/0979777747\/ref=as_li_qf_sp_asin_tl?ie=UTF8&#038;camp=1789&#038;creative=9325&#038;creativeASIN=0979777747&#038;linkCode=as2&#038;tag=devjerk-20\" target=\"_blank\">&#8216;Brain Rules&#8217;<\/a> describes attentional spotlight as paying attention to one thing at the expense of something else, like driving a car and talking on a cell phone, or viewing a website while being distracted by sidebar advertisements, or watching a Web video while reconciling your bank statement. So the question for online businesses is simply, how can you shine the attention spotlight on your marketing message?<\/p>\n<h3>Engaging An Audience<\/h3>\n<p>The amygdala is the part of the brain\u2019s limbic system that controls our emotional response to what we see, hear, and feel, even when we are seemingly inattentive to our surroundings. This automatic emotional response acts as part of our survival mechanism by focusing our attention on potentially dangerous or pleasurable situations. Your brain is really only interested in one thing \u2013 survival; it\u2019s the advertising industry\u2019s not so well kept, dirty little secret.<\/p>\n<p>When your brain processes information, everything is filtered through the prism of: will it hurt me; can I eat it; or will it have sex with me. In other words, this primitive brain function focuses our attention on what\u2019s of interest by triggering our emotional response to what\u2019s imminently important, making attention \u201can emotionally driven phenomenon\u201d according to Helio Fred Garcia, as outlined in his \u2018Fast Company\u201d blog \u201cHijacking Emotion Is The Key To Engaging Your Audience.\u201d<\/p>\n<h3>\u201cJust The Facts, And Nothing But The Facts\u201d Or Not<\/h3>\n<p>Engaging an audience is all about getting that audience to pay attention to what you have to say, and in order to do that, you have to engage their emotions before you can enlist their logic. The common complaint we hear from so many Web entrepreneurs is that they can\u2019t convert clients no matter how much time and money they spend on search engine optimization and social media. A closer look at many of the sites that have this problem reveals that they fail to engage their audience on an emotional level and instead rely on logic, or even worse, simply present their offering like a highway fruit-stand vendor, expecting people to buy something just because they offer it for sale.<\/p>\n<h3>Be Quick and Be Damned<\/h3>\n<p>Another common complaint we hear all the time, especially when it comes to Web video, is that everything has be short and quick because people don\u2019t have the attention span they use to have. The real problem is most online businesses bore people, your audience is busy and they have to deal with an enormous amount of bad advertising, and confusing, inarticulate information. Because of information overload and the anxiety it creates, potential clients are forced to cull what they invest their time on. It\u2019s not their attention span that\u2019s the problem. It\u2019s your presentation, it bores them to death, and in today\u2019s Web marketing environment, boring video combined with an overt sales pitch to buy stuff just doesn\u2019t work. To quote Helio Garcia, \u201cOnly when we have an audience\u2019s attention can we move them to rational argument.\u201d<\/p>\n<h3>A Method To This Madness<\/h3>\n<p>If you start off with the idea that your Web video presentation must be a hardcore sale\u2019s pitch you\u2019re dead in the water before you even start. You need to create a Brand Story, one that engages the audience on an emotional level and rewards their viewing with the answer to the question, \u2018how will you satisfy their emotional needs?\u201d Make that connection and you\u2019ll find conversions will improve. <\/p>\n<p>People are by nature creatures of habit; they look for pattern and structure, so your video should conform to certain basic story telling principles. Sure you are trying to sell them something and no one is telling you to recreate the next \u201cGone With The Wind,\u201d but you must, nevertheless tell your story in a relatable manner in order to create a memorable impression that eventually initiates action.<\/p>\n<h3>An Example of Emotionally Driven Marketing<\/h3>\n<div class=\"video\"><iframe loading=\"lazy\" width=\"600\" height=\"338\" src=\"http:\/\/www.youtube.com\/embed\/FSdeeecz-hk?rel=0\" frameborder=\"0\" allowfullscreen><\/iframe><\/div>\n<h3>Structure and Performance<\/h3>\n<p>You begin with structure; structure creates the context and framework necessary to setup, deliver, and conclude your presentation so that it has the necessary meaning and relevance that ultimately converts casual voyeurs into loyal clients. But even the most well crafted script will fail if the performance is flawed.<\/p>\n<p>In order to engage your audience, the material must be meaningful, articulate, and colorful. Knowing how to use language, cadence, tone, expression, body movement, and gesture will make the difference between a memorable presentation and something that goes in one ear and out the other.<\/p>\n<h3>The Beginning<\/h3>\n<p>Web visitors fall into one of three categories: they are casual information grazers, purposeful information seekers, or accidental tourists. Each group can be potentially converted to client-customer status if your presentation hits all the right notes. You are never going to convert them all, but you stand a better chance of converting your share if you use your brain and engage theirs.<\/p>\n<p>As stated in the beginning, the first thing you must do is get their attention by accessing their amygdala, the seat of emotional response. By triggering the appropriate emotional response, the grazer, who just stopped by on a casual look-see might all of a sudden become more interested; the purposeful seeker looking for a direct answer to his or her problem might just discover that your understanding of their problem is exactly what they are looking for; and the accidental tourist who finds him or herself on your site or channel by accident might just find something they didn\u2019t even know they needed. On the other hand, if you insist on jumping the gun with a premature call to action, you will end up shooting blanks.<\/p>\n<h3>The Middle<\/h3>\n<p>Once you\u2019ve got your audience\u2019s attention, you have to define the problem they have in terms of their emotional need. You\u2019ve probably read my references to Maslow\u2019s Hierarchy of Needs before but therein lies the basis for defining their true underlying need. Once you\u2019ve defined that need in emotional terms you can then proceed to fill-in with your reasoned facts and justifications. Your framing of their emotional need creates the necessary desire required to make the conversion, while the reasoned justifications provide the excuse to act.<\/p>\n<h3>The End<\/h3>\n<p>Your video must end with a satisfactory conclusion that sets up the final piece of the puzzle, the call to action. Everything that\u2019s been done to this point is in service of motivating people to act, but you won\u2019t get the response you desire if you don\u2019t take the time to prepare your audience for the final marketing punch line. Good marketing is like good sex: it takes time, patience, and creativity.<\/p>\n<h3>Getting Back To The Basics \u2013 Way Back! <\/h3>\n<p>Getting people to pay attention to an online video in an environment of too much, too loud, and too boring is hard, but the place to start is how the brain works. Since most decisions are made in our subconscious, we must access the part of the brain that deals with instinct and intuition, and that is the part that deals with our fundamental hardwired needs.<\/p>\n<p>Rather than trying to win customers over with facts and figures, try engaging their primitive reptilian brains; it\u2019s a strategy that will stand more of a chance of being successful than all the pie charts and PowerPoint presentations you can muster. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did your grade school teacher ever tell you to \u201cpay attention\u201d, or your mother tell you to \u201cuse your brain\u201d? When you think about it, both statements were pretty good advice, and not surprisingly the two are closely related. You see, your brain can really only process information serially, one thing at a time, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,8,10],"tags":[],"class_list":["post-1325","post","type-post","status-publish","format-standard","hentry","category-advertising","category-video","category-web-marketing"],"_links":{"self":[{"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/posts\/1325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/comments?post=1325"}],"version-history":[{"count":1,"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/posts\/1325\/revisions"}],"predecessor-version":[{"id":1646,"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/posts\/1325\/revisions\/1646"}],"wp:attachment":[{"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/media?parent=1325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/categories?post=1325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mrpwebmedia.com\/blog\/wp-json\/wp\/v2\/tags?post=1325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}